Privacy Policy

This Privacy Policy explains how OmniHealth Africa (Pty) Ltd (“OmniHealth Africa”, “we”, “us”) collects, uses and protects your personal information when you use this website or submit an enquiry. We are committed to processing personal information lawfully and transparently, in line with South Africa’s Protection of Personal Information Act, 2013 (POPIA). This is a placeholder policy that should be reviewed by a qualified legal adviser before launch.

• Contact details you provide, such as your name, email address, phone number and province.
• The audience type you select (for example patient, doctor, employer or partner) and any general message you send.
• Practice or organisation details where you submit a provider, employer or partner enquiry.
• Basic technical information collected automatically, such as device and usage data, to keep the website secure and functional.

We collect this information to respond to your enquiry, guide you to the appropriate next step, operate and improve our services, and meet our legal and regulatory obligations. Our public forms are designed so that you do not submit detailed medical history.

Please do not submit sensitive medical information through the public website forms. Any health information relevant to screening is handled separately through the appropriate clinical pathway and consent process, with additional safeguards required for special personal information under POPIA.

When you submit a form, you consent to us contacting you about your enquiry and processing your information for that purpose. You may withdraw consent or ask us to stop contacting you at any time by emailing hello@omnihealthafrica.co.za.

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access and misuse. No method of transmission or storage is completely secure, but we work to safeguard your information appropriately.

We may use trusted third-party providers to help operate our website and services (for example hosting, form handling, communications, booking and payment providers). These providers process information on our behalf under appropriate agreements and only as needed to provide their services.

• Request access to the personal information we hold about you.
• Request correction or deletion of your personal information.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the Information Regulator of South Africa.

For any privacy request or question about this policy, please contact us at hello@omnihealthafrica.co.za.