Privacy Policy

This Privacy Policy explains how OmniHealth Africa (Pty) Ltd (“OmniHealth Africa”, “we”, “us”) collects, uses and protects your personal information when you use this website or submit an enquiry. We are committed to processing personal information lawfully and transparently, in line with South Africa’s Protection of Personal Information Act, 2013 (POPIA). This is a placeholder policy that should be reviewed by a qualified legal adviser before launch.

• Contact details you provide, such as your name, email address, phone number and province.
• If you register to take the test, a few suitability details: your age, sex, ethnicity, and whether you have a family history of cancer.
• The audience type you select (for example patient, doctor, employer or partner) and any general message you send.
• Practice or organisation details where you submit a provider, employer or partner enquiry.
• Basic technical information collected automatically, such as device and usage data, to keep the website secure and functional.

We collect this information to respond to your enquiry, guide you to the appropriate next step, operate and improve our services, and meet our legal and regulatory obligations. Where you register to take the test, we also collect a few suitability details (age, sex, ethnicity and family history of cancer) solely to assess your suitability and to arrange your test. We do not ask for detailed medical history through the website.

Some details you provide when you register to take the test — your family history of cancer (health information) and your ethnicity — are “special personal information” under POPIA. We collect these only with your consent, use them solely to assess your suitability for the test and to arrange it, and do not use them for any other purpose, sell them, or share them except as needed to provide the test. Please do not submit other detailed medical history through the website; that is handled through the appropriate clinical pathway.

When you submit a form, you consent to us contacting you about your enquiry and processing your information for that purpose. You may withdraw consent or ask us to stop contacting you at any time by emailing info@omnihealthafrica.co.za.

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access and misuse. No method of transmission or storage is completely secure, but we work to safeguard your information appropriately. We keep personal information only for as long as needed for the purposes described in this policy or as required by law, and then delete or anonymise it.

We may use trusted third-party providers to help operate our website and services (for example hosting, form handling, communications, booking and payment providers). These providers process information on our behalf under appropriate agreements and only as needed to provide their services.

• Request access to the personal information we hold about you.
• Request correction or deletion of your personal information.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the Information Regulator of South Africa.

For any privacy request or question about this policy, please contact us at info@omnihealthafrica.co.za.